Whale Logistics Australia proudly receives the Regional Business of the Year and Excellence in Small Business, awarded by the New South Wales Chamber of Commerce in June 2018.
Our third birthday this year was celebrated threefold with Whale being awarded not one, but two prestigious regional awards this past June.
After three years in business, we have been able to achieve outstanding results compared to the industry average. Our growth is reaching nearly 37% year on year, with profits increasing steadily.
With a commitment to excellence, we were also able to demonstrate that as a small business, we can achieve amazing things.
Our second to none customer experience keeps our client retention rate over 90%. Among which, 75% of our top 20 clients were acquired within 14 months of incorporation, 10% of our top 20 clients were on board in past 6 months.
In addition, we were also able to use our growth to our advantage, by servicing our clients better and diversify our services. We were able to open a branch in Geelong to serve the local Melbourne region; we also opened up 3PL and warehousing services to businesses in the Sydney region recently.
This growth further allowed us to make contributions to the community and staff. This year we rolled out employee engagement surveys which will be pivotal to our development of human capital.
Customer experience is in our blood. We might under-promise our clients because we view loyalty, fairness, and sensible judgement at the core of stable, long-term relationship. But we absolutely over deliver and spare no efforts to maximize clients benefits by providing the most competitive rate and guaranteeing spaces. We continuously develop our software and applications, listen actively to our clients to reassure they are having the best customer experience on this planet.
Excellence in business is what we do, and our awards speak for themselves. We couldn't be prouder of our team, partners, and community that helps to propel us to new heights. We would like to thank you all for supporting us, and following our journey, as a small business, every bit counts.
Additionally, we also qualified as Finalist in the Asia Pacific regional awards by Lloyd's List, competing against hundreds of other applicants in the region. We will be visiting Singapore this September to (hopefully) score another win for our amazing business.
Whale Logistics are Australia’s Award Winning Freight Forwarder and Logistics company located in Sydney and Melbourne. We deliver digital services such as Australian customs parcel tracking, parcel delivery box, and comprehensive ocean, air and road freight solutions. For cost competitive and innovative ocean freight solutions, please click the link below to contact a Whale Logistics Freight Specialist today for a quote.